Terms of Service

Last updated: May 17, 2026 Effective date: May 17, 2026

Disclaimer. This document is a draft. It is not legal advice. Before publication it must be reviewed by a qualified attorney for the jurisdictions in which Fleetmo operates. Florida-specific contract, consumer protection, and limitation-of-liability rules require attention.

These Terms of Service ("Terms") govern your access to and use of the software, websites and services (collectively, the "Services") provided by Fleetmo LLC, a Florida limited liability company with registered office at 1370 Washington Ave, Apt 302, Miami Beach, FL 33139, United States ("Fleetmo", "we", "our", "us").

By signing up for an account, accessing or using the Services, you ("Customer", "you") agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

1. Definitions

  • Account — the workspace you create when you register for the Services.
  • Authorized User — an individual you authorize to access the Services under your Account (e.g., your dispatchers, drivers, finance staff).
  • Customer Data — any data you or your Authorized Users upload, submit, or otherwise transmit to the Services, including booking data, driver records, ride data, payments and content.
  • Documentation — the user guides and technical materials Fleetmo makes available describing the Services.
  • Order Form — an online subscription form, written agreement or invoice that references these Terms and sets out the plan, pricing, term and other commercial details.
  • Subscription — the right to access and use the Services during the Term as set out in your Order Form.

2. Eligibility and accounts

The Services are intended exclusively for businesses and their authorized personnel. You must be at least 18 years old and legally able to enter into binding contracts. You may not use the Services if we have previously terminated your access.

You are responsible for: (a) keeping login credentials confidential; (b) all activity that occurs under your Account; (c) ensuring that each Authorized User complies with these Terms; (d) promptly notifying us at security@fleetmo.app of any suspected breach of security.

3. Subscription, fees and payment

3.1 Plans and pricing. Subscription fees and limits are set out in your Order Form or on the pricing page at https://fleetmo.app/pricing.

3.2 Billing. Fees are charged in advance on a recurring basis (monthly or annually) using the payment method on file. Beta operators who locked in founder pricing keep that price for the lifetime of their active subscription, subject to Section 3.6.

3.3 Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, VAT, GST or similar taxes other than taxes based on our net income.

3.4 Late payment. Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend Services until past-due amounts are paid.

3.5 Auto-renewal. Subscriptions automatically renew for successive periods equal to the initial Term unless either party gives written notice of non-renewal at least 30 days before the end of the then- current Term.

3.6 Price changes. We may modify Subscription fees on renewal with at least 30 days' prior notice. Founder-priced plans remain unchanged during continuous active subscription.

3.7 Refunds. Except where required by law, fees are non-refundable.

[⚠️ LEGAL REVIEW REQUIRED] Florida consumer protection statutes (FDUTPA) and online auto-renewal disclosure rules. Confirm refund policy meets state requirements.

4. Use of the Services

You may use the Services only in accordance with these Terms, the Documentation and applicable law. You will not, and will not allow any Authorized User or third party to:

  • reverse engineer, decompile or disassemble the Services, except to the extent expressly permitted by applicable law;
  • copy, modify, distribute, sell, lease, sublicense or create derivative works of the Services;
  • access the Services to build a competing product or to benchmark performance for the benefit of a competitor;
  • upload or transmit any malicious code, virus or content that is unlawful, defamatory, infringing, harassing or otherwise harmful;
  • attempt to gain unauthorized access to the Services, any related systems or other customers' Accounts;
  • bypass rate limits, abuse APIs, or interfere with the operation of the Services;
  • use the Services to send spam or unsolicited communications, or in violation of CAN-SPAM, TCPA, GDPR, ePrivacy or similar laws;
  • use the Services to process special categories of personal data (GDPR Art. 9), payment card data (PCI scope beyond Stripe Connect) or PHI (HIPAA) without our prior written consent and an applicable business associate or processing agreement.

5. Customer Data and privacy

5.1 Ownership. As between you and Fleetmo, you retain all rights, title and interest in and to Customer Data.

5.2 License to us. You grant Fleetmo a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, modify and process Customer Data solely as necessary to provide and improve the Services, comply with law, and exercise our rights under these Terms.

5.3 Customer responsibility. You represent and warrant that: (a) you have all rights necessary to upload Customer Data and grant the license in Section 5.2; (b) Customer Data does not infringe any third-party right; (c) you have provided all required notices and obtained all required consents (including from passengers and drivers) before submitting their personal data to the Services.

5.4 Data protection. Where Fleetmo processes personal data on your behalf, the Data Processing Addendum governs that processing and is incorporated into these Terms by reference. Fleetmo's privacy practices for data we control are described in the Privacy Policy.

5.5 Aggregated data. Fleetmo may collect and use aggregated, de-identified statistical data about use of the Services for any business purpose, provided that no individual or Customer is identifiable.

[⚠️ LEGAL REVIEW REQUIRED] Confirm Section 5.5 against GDPR anonymization standards (Recital 26) and CCPA "deidentified information" definition.

6. Third-party services

The Services integrate with third-party services (such as Stripe, Wise, Vercel, Brevo, WordPress, Apple Push, Google Firebase). Your use of any third-party service is subject to the terms and privacy policies of that third party. Fleetmo is not responsible for third-party services and does not endorse them.

7. Service levels and support

7.1 Availability. We strive to make the Services available with high uptime but do not guarantee uninterrupted access during beta. Specific service level commitments (SLA) may apply if expressly set out in an Order Form.

7.2 Maintenance. We may perform scheduled maintenance with at least 24 hours' notice when reasonably practical. Emergency maintenance may be performed without notice.

7.3 Support. Support is provided as set out in your Order Form or on the pricing page. Beta operators receive email support during business hours (Europe/Rome and America/New_York).

8. Intellectual property

8.1 Fleetmo IP. The Services, including all software, documentation, design, content and trademarks, are owned by Fleetmo or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely as expressly permitted by these Terms.

8.2 Feedback. If you provide feedback, suggestions or ideas about the Services, you grant Fleetmo a perpetual, irrevocable, royalty-free license to use that feedback without restriction.

9. Suspension

We may suspend your access to the Services (in whole or in part) if: (a) you fail to pay fees when due; (b) we reasonably suspect a violation of these Terms, fraud, or a security risk; (c) we are required to do so by law or by a competent authority. We will provide reasonable notice where practical.

10. Term and termination

10.1 Term. These Terms apply from the date you first access the Services until terminated.

10.2 Termination for convenience. Either party may terminate by written notice at the end of the then-current Subscription Term as provided in Section 3.5.

10.3 Termination for cause. Either party may terminate immediately on written notice if the other party: (a) materially breaches these Terms and fails to cure within 30 days of written notice; or (b) becomes insolvent or enters bankruptcy.

10.4 Effect of termination. Upon termination: (a) your right to use the Services ends immediately; (b) you must pay any outstanding fees; (c) we will, for 30 days, make Customer Data available for export in a commonly used format; thereafter we may delete or anonymize Customer Data, subject to legal retention obligations and the Privacy Policy.

10.5 Survival. Sections 5.1, 5.5, 8, 11, 12, 13, 14, 15 and any other provision that by its nature should survive will survive termination.

11. Warranties and disclaimers

11.1 Mutual. Each party represents that it has the legal power and authority to enter into these Terms.

11.2 Service warranty. Fleetmo warrants that during the Subscription Term the Services will materially conform to the Documentation. Your exclusive remedy for breach is, at Fleetmo's option, to (a) modify the Services to correct the non-conformity, or (b) terminate the affected Subscription and refund pre-paid unused fees.

11.3 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY. FLEETMO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

12. Limitation of liability

12.1 Indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, LOST REVENUE OR LOST DATA), REGARDLESS OF THE THEORY OF LIABILITY.

12.2 Cap. EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO FLEETMO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12.3 Exceptions. The limits in 12.1 and 12.2 do not apply to: (a) breach of confidentiality; (b) breach of intellectual property rights; (c) Customer's payment obligations; (d) indemnification obligations; (e) liability that cannot be limited under applicable law.

[⚠️ LEGAL REVIEW REQUIRED] Florida law limits and consumer protection constraints on liability caps; some EU jurisdictions (esp. Germany) limit "as is" disclaimers and require gross negligence carve-outs.

13. Indemnification

13.1 By Fleetmo. Fleetmo will defend and indemnify Customer against third-party claims that the Services, when used as permitted, infringe a third-party patent, copyright or trademark, and pay damages finally awarded or agreed in settlement, provided Customer (a) notifies Fleetmo promptly of the claim, (b) gives Fleetmo sole control of defense and settlement, and (c) cooperates.

13.2 By Customer. Customer will defend and indemnify Fleetmo against third-party claims arising from (a) Customer Data, (b) Customer's breach of these Terms, or (c) Customer's violation of applicable law.

14. Confidentiality

Each party will protect the other party's Confidential Information using the same degree of care it uses to protect its own (at least reasonable care), and will use it only as necessary to exercise its rights and perform its obligations under these Terms. Confidential Information does not include information that is publicly available, already known to the receiving party, or independently developed.

15. Governing law and dispute resolution

15.1 Governing law. These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws principles.

15.2 Venue. Any dispute will be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida. Each party consents to personal jurisdiction in those courts.

15.3 Arbitration (optional). [⚠️ LEGAL REVIEW REQUIRED] Decide whether to require binding arbitration with class-action waiver. Florida and EU mandatory consumer arbitration rules require care.

15.4 EU customers. Where Customer is located in the EU/EEA and mandatory consumer protection law gives Customer the benefit of more favorable provisions, those provisions prevail.

16. General

16.1 Assignment. You may not assign these Terms without our prior written consent, except in connection with a merger or sale of substantially all of your assets to an entity that is not a Fleetmo competitor.

16.2 Notices. Notices must be in writing. Notices to Fleetmo go to legal@fleetmo.app. Notices to you may be sent to the email on your Account.

16.3 Force majeure. Neither party is liable for failure to perform caused by circumstances beyond reasonable control (e.g., natural disasters, war, acts of government, internet outages).

16.4 Entire agreement. These Terms (together with any Order Form, DPA and Documentation referenced) constitute the entire agreement between the parties and supersede all prior agreements.

16.5 Modifications. We may update these Terms by posting a revised version at https://fleetmo.app/terms with at least 30 days' notice for material changes. Continued use after the effective date constitutes acceptance.

16.6 Severability. If any provision is unenforceable, the remaining provisions remain in full effect.

16.7 No waiver. Failure to enforce a provision is not a waiver.

17. Contact

Fleetmo LLC 1370 Washington Ave, Apt 302 Miami Beach, FL 33139 United States

Draft generated on May 17, 2026 for Fleetmo LLC. Subject to review by qualified counsel before publication.